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Support & Service

Support & Service

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How to Deliver Best Customer Support in 2023 - Complete Guide

The expectation of customer support has reached heights.

Rocky
January 31, 2025
What is Proactive Customer Service? How to Deliver it Using Teleduce CRM?

Companies are working hard to keep their brand’s loyalty up by developing cutting-edge sales revenue tactics in the ever-changing situation of business globalization.

Rocky
January 23, 2025
7 Critical Factors that Impact Customer Satisfaction in Online Business

With the convenience of shopping from the comfort of their homes, customers are increasingly turning to online platforms to fulfill their needs.

Hifzur Rahman
January 23, 2025
Winning with Customers: Effective Strategies for Exceptional Experiences

According to a study, 61% of customers would stop doing business with a brand they loved after just one bad experience. This number rises to 76% in case of multiple negative experiences.

Hifzur Rahman
January 23, 2025
Tips For Best Customer Support

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals?

Rocky
February 1, 2025
The Role of AI Chatbots in Enhancing Customer Experience and CRM

Excellent customer experience (CX) and effective customer relationship management (CRM) are two aspects central to the success of any modern business.

Rocky
February 1, 2025
Customer Service: The Prime Focus of Your Business Growth

In an era where consumers are spoiled for options at their fingertips, Experience is everything!

Rocky
January 31, 2025
The Different Types of Help Desk Software

For every business, keeping their customers happy has become the foremost priority.

Rocky
January 31, 2025
Resolve Customer Queries Faster With Support Box CRM

65% of customers believe that a company’s customer support service is more important than product marketing.

Rocky
January 23, 2025
The Impact of Customer Loyalty Programs on Customer Retention

We heard your question. Are customer loyalty programs truly worth the investment for customer retention?

Rocky
January 31, 2025
The Difference Between Customer Success and Customer Support

Customer Success is a new phenomenon, Several companies club it with customer support.

Vimal M Raju
January 31, 2025
Benefits Of CRM With Inbuilt Ticketing System

Wondering what a ticketing system can do? Well, for the starters it helps companies to manage their service and support cases.

Rocky
January 23, 2025
Everything About Customer Service SLA's

The term “Service Level Agreement” refers to a contract that specifies the level of service formed between a company and its service provider.

Rocky
January 31, 2025
Benefits of Having a Customer Support Software

Effective customer support management has to be your key business objective. Especially at a time where the market is shifting towards customer-centric from process-centric.

Rocky
January 31, 2025
How To Make Your Support Email More Exceptional

60% of consumers prefer customer service via email. And what’s even more surprising is that 41% of consumers expect an email within 6 hours, but sadly only 36% percent of businesses answered that quickly.

Rocky
January 23, 2025
How to Solve Customer Support Issues With Ticketing System And IVR

A ticketing system is a software that compiles all customer support requests from a wide range of sources and manages them in one location.

Rocky
January 31, 2025
10 Benefits of Enabling Support Ticketing System Software on Your Business Website

The difference between a happy customer and a missed opportunity is highly influenced by the quality of your customer support.

Rocky
January 31, 2025
How To Give Best Support During Holidays Or Week Off?

This sustained increase in customer interactions makes staffing customer support over the next quarter tricky.

Rocky
January 23, 2025
What Is Ticket Id in Support Software and How Helpful It Is?

We’ve all come across the term “ticket” at a certain point in our lives. It’s normal for individuals unfamiliar with the customer service sector to think. “What exactly does a support ticket mean, and how is it utilized? Let’s take a closer look at support tickets.

Rocky
February 4, 2025

Support & Service

How to Deliver Best Customer Support in 2023 - Complete Guide

The expectation of customer support has reached heights.

Rocky
June 20, 2022
What is Proactive Customer Service? How to Deliver it Using Teleduce CRM?

Companies are working hard to keep their brand’s loyalty up by developing cutting-edge sales revenue tactics in the ever-changing situation of business globalization.

Rocky
June 20, 2022
7 Critical Factors that Impact Customer Satisfaction in Online Business

With the convenience of shopping from the comfort of their homes, customers are increasingly turning to online platforms to fulfill their needs.

Hifzur Rahman
June 19, 2023
Winning with Customers: Effective Strategies for Exceptional Experiences

According to a study, 61% of customers would stop doing business with a brand they loved after just one bad experience. This number rises to 76% in case of multiple negative experiences.

Hifzur Rahman
May 16, 2023
Tips For Best Customer Support

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals?

Rocky
June 20, 2022
The Role of AI Chatbots in Enhancing Customer Experience and CRM

Excellent customer experience (CX) and effective customer relationship management (CRM) are two aspects central to the success of any modern business.

Rocky
June 21, 2024
Customer Service: The Prime Focus of Your Business Growth

In an era where consumers are spoiled for options at their fingertips, Experience is everything!

Rocky
June 26, 2024
The Different Types of Help Desk Software

For every business, keeping their customers happy has become the foremost priority.

Rocky
June 20, 2022
Resolve Customer Queries Faster With Support Box CRM

65% of customers believe that a company’s customer support service is more important than product marketing.

Rocky
June 20, 2022
The Impact of Customer Loyalty Programs on Customer Retention

We heard your question. Are customer loyalty programs truly worth the investment for customer retention?

Rocky
July 15, 2024
The Difference Between Customer Success and Customer Support

Customer Success is a new phenomenon, Several companies club it with customer support.

Vimal M Raju
June 20, 2022
Benefits Of CRM With Inbuilt Ticketing System

Wondering what a ticketing system can do? Well, for the starters it helps companies to manage their service and support cases.

Rocky
June 20, 2022
Everything About Customer Service SLA's

The term “Service Level Agreement” refers to a contract that specifies the level of service formed between a company and its service provider.

Rocky
June 20, 2022
Benefits of Having a Customer Support Software

Effective customer support management has to be your key business objective. Especially at a time where the market is shifting towards customer-centric from process-centric.

Rocky
June 20, 2022
How To Make Your Support Email More Exceptional

60% of consumers prefer customer service via email. And what’s even more surprising is that 41% of consumers expect an email within 6 hours, but sadly only 36% percent of businesses answered that quickly.

Rocky
June 20, 2022
How to Solve Customer Support Issues With Ticketing System And IVR

A ticketing system is a software that compiles all customer support requests from a wide range of sources and manages them in one location.

Rocky
June 20, 2022
10 Benefits of Enabling Support Ticketing System Software on Your Business Website

The difference between a happy customer and a missed opportunity is highly influenced by the quality of your customer support.

Rocky
April 3, 2024
How To Give Best Support During Holidays Or Week Off?

This sustained increase in customer interactions makes staffing customer support over the next quarter tricky.

Rocky
June 20, 2022
What Is Ticket Id in Support Software and How Helpful It Is?

We’ve all come across the term “ticket” at a certain point in our lives. It’s normal for individuals unfamiliar with the customer service sector to think. “What exactly does a support ticket mean, and how is it utilized? Let’s take a closer look at support tickets.

Rocky
June 20, 2022

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