Take your Customer Support to the Next Level
Transform your customer support with Corefactors Support Box – designed to streamline ticket management and improve customer satisfaction.
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What is Support Box?
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Features of Support Box
Improve ticket resolution time and customer satisfaction rate effortlessly.
Comprehensive Ticket Management
Simplify ticket management with easy ticket creation, prioritization, assignment, status tracking, categorization, tagging, and automated workflows.
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Multichannel Support
Provide seamless and unified support experience across multiple channels including Email, Web, Chat, Voice Calls, IVR, and more.
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Efficient Workflow Automation
Manage different service level agreements effortlessly. Use automated routing, escalation, and communication sequences for faster resolutions.
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Content Management & Collaboration Tools
Create, organize, and send targeted messages easily and enable effective collaboration between agents using internal notes.
Customer Communication
Facilitate seamless communication with customers through Email notifications, updates, and reminders about their ticket status.
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Real-time Reports
Track time spent on each ticket and generate reports to analyze ticket volume, response times, resolution rates, and agent performance.
User Scenarios
Navigate diverse user scenarios seamlessly with Corefactors, whether you’re a solo entrepreneur, a small business, or part of a customer support team of a large enterprise.
Monitor overall support performance and customer satisfaction. Use custom dashboards and comprehensive reporting to gain insights into key metrics such as resolution rates, response times, and customer feedback.
Oversee the entire support team and process. Track ticket volumes, agent performance, and SLA compliance. Utilize time tracking and reporting to identify areas for improvement and ensure high standards are maintained.
Manage individual customer issues. Create, prioritize, assign, and track tickets. Use internal notes for collaboration, and automated workflows for efficient resolution and communication.
Use the content manager to draft, categorize, and tag content, ensuring easy retrieval and consistent messaging.
Design high-converting Emails and ticket forms. Employ the drag-and-drop editor to create visually appealing emails and customizable ticket forms to capture relevant information for easy resolution of tickets.
Monitor customer issues through ticket status tracking to ensure customer satisfaction and retention. Provide timely updates, and escalate critical issues to maintain strong customer relationships.
Get Started with Corefactors
Data-driven systemization for seamless insights across the customer lifecycle, available in real-time for customer-facing teams.
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What makes Support Box better?
User-friendly for all skill levels, with detailed analytics, high deliverability, and compliance with data privacy standards.
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Simple and Effective
Stripped of unnecessary complexities, focusing solely on essential features that drive automation, allowing your support team to focus on resolving issues faster and more effectively.
Secured and compliant
ISO/IEC 27001:2022 and SSAE 21 - SOC 2 Type II certifications, enforcing our data security and privacy commitment.
Seamless Integration
Worried about compatibility? Don't be. Corefactors Support Box integrates with over 30 Apps and other software and tools through APIs and webhooks.
Budget-Friendly
We understand the differentiated needs of small businesses and enterprises, which is why we offer a range of affordable prices and packages to cater to your requirements.
Support Box Integrations
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Hear From Our Happy Customers
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Reviews & Ratings
Daruru N
It was a good experience using Corefactors as it has all advanced features in managing the client related activities effectively.
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Overall Quality
Easy To Use
Customer Support
Daruru N
It was a good experience using Corefactors as it has all advanced features in managing the client related activities effectively.
Overall Quality
Easy To Use
Customer Support
Daruru N
It was a good experience using Corefactors as it has all advanced features in managing the client related activities effectively.
Overall Quality
Easy To Use
Customer Support
Daruru N
It was a good experience using Corefactors as it has all advanced features in managing the client related activities effectively.
Overall Quality
Easy To Use
Customer Support
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Ready to Transform Your Customer Support?
Experience the full potential of Corefactors Support Box and see how it can revolutionize your customer support operations. Our experts are ready to show you how our platform can meet your specific needs and help you achieve your support goals.
Request a DemoFAQs
Who should use the Support Box?
What communication channels does the platform support?
How secure is my data on this platform?
Can Support Box handle high ticket volumes?
Can I customize Support Box for my business?
Which Email service providers can we integrate with?
What is the cost of using Support Box?
Is there a free trial for Support Box?
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